FAQ

We specialise in premium outdoor equipment including caravan awnings, motorhome accessories, air pumps, groundsheets, camping equipment, and various accessories to enhance your outdoor adventures. Our full range can be found in our menu categories.

Most of our awnings are designed to be compatible with standard caravan models, but we recommend checking the product specifications or contacting our team if you have specific compatibility concerns.

Yes, we carry a selection of Alko spares. Please browse our “Alko Spares” category or contact us if you need help finding a specific part.

We accept Visa, MasterCard, JCB, and PayPal for secure online payments.

Yes, you can request changes within 24 hours of placing your order by emailing us at [email protected]. We’ll do our best to accommodate your request.

No, you can check out as a guest, but creating an account allows you to track orders more easily and speeds up future purchases.

We offer two shipping methods:
Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch
Free Shipping: Via EMS for orders over £50, delivered in 15-25 days after dispatch

Orders placed before 2pm GMT are typically processed the same business day. All orders are processed within 1-2 business days.

Standard shipping via DHL/FedEx requires a physical address. EMS can deliver to some PO boxes depending on location.

Prices exclude any local import duties – these are the customer’s responsibility. EU orders include VAT.

Yes! Contact us at [email protected] within 24 hours and we’ll do our best to accommodate your request.

We offer a 15-day return policy from the date of receipt if your gear isn’t perfect. Items must be in original condition with all packaging.

Please email us at [email protected] with your order number and reason for return. We’ll provide return instructions.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.