At Vango Shop, we’re dedicated to providing premium outdoor equipment for camping, caravanning, and motorhome adventures worldwide. We want your shopping experience to be as smooth as your next outdoor excursion, which is why we’ve created this straightforward Shipping & Returns policy.

Shipping Information

We offer two reliable shipping options to get your outdoor gear to you:

Standard Shipping

  • Carrier: DHL or FedEx
  • Shipping cost: £12.95
  • Delivery time: 10-15 business days after dispatch

Free Shipping

  • Carrier: EMS
  • Available for orders over £50
  • Delivery time: 15-25 business days after dispatch

Order Processing: All orders are processed within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Delivery Areas: We ship globally, excluding some Asian countries and remote regions.

Returns & Exchanges

We want you to be completely satisfied with your Vango Shop purchase. If you’re not happy with your order, our simple returns process makes it easy to get a refund or exchange.

Our Returns Policy

  • Return window: 15 days from receipt of order
  • Eligibility requirements:
    • Items must be unused and in original condition with tags attached
    • Original packaging must be included
    • Proof of purchase required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Air pumps and awning pumps
  • Opened Campingaz products
  • Electrical items that haven’t been tested if reported as faulty

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days with subject “Return/Exchange Request” and include your order number.
  2. Provide Details: In your email, specify:
    • Item(s) to return
    • Reason for return
    • Whether you want refund or exchange
  3. Await Instructions: We’ll respond within 2 business days with return authorization and shipping address.
  4. Ship Your Return: Package item securely and send to provided address. We recommend using a trackable service.

Refund Processing

  • Timing: Refunds processed within 5 business days after we receive and inspect your return
  • Method: Refund issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when refund is processed

Note: Original shipping fees are non-refundable unless the return is due to our error (wrong item shipped or defective product). For exchanges, we cover the cost of shipping the replacement item to you.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange replacement or refund and cover all shipping costs

Need Help?

Our friendly customer service team is happy to assist with any questions about shipping or returns:

Thank you for choosing Vango Shop for your outdoor adventure needs. We’re committed to making every aspect of your experience with us enjoyable, from browsing our premium products to any necessary returns or exchanges.