Term and Conditions

Welcome to Vango Shop! These Terms and Conditions govern your use of our website campdrivepromo.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Our Customers

Vango Shop serves outdoor enthusiasts who enjoy camping, caravanning, and motorhome adventures. Our premium products are designed for customers who value quality equipment for their outdoor experiences.

2. Website Use

2.1 Access and Accounts

You may browse our site without creating an account, but you’ll need to register to make purchases. You’re responsible for maintaining the confidentiality of your account credentials.

2.2 User Conduct

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the site
• Submit false or misleading information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we’ll notify you and either cancel that item from your order or discuss alternative options.

3.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Air pumps and awning pumps
• Opened Campingaz products
• Electrical items that haven’t been tested if reported as faulty

4. Orders and Payments

4.1 Order Process

When you place an order, you’ll receive an order confirmation email. This represents our acceptance of your order and the formation of a contract between you and Vango Shop.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but this won’t affect orders already placed.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You must provide accurate payment information. By submitting payment details, you confirm you’re authorized to use that payment method.

4.4 Order Processing

We process all orders within 1-2 business days. You’ll receive tracking information once your order ships.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

5.2 Delivery Areas

We ship worldwide except to some Asian countries and remote regions. If you’re unsure whether we deliver to your location, please contact us before ordering.

5.3 Delivery Issues

If your order hasn’t arrived within the estimated delivery window, please contact us at [email protected]. We’ll work with the carrier to resolve the issue.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receipt, provided they are:

• Unused and in original condition
• Including all original packaging and tags
• Accompanied by proof of purchase

6.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with “Return/Exchange Request” in the subject line
2. Include your order number and reason for return
3. Specify whether you want a refund or exchange
4. Wait for our return authorization (within 2 business days)
5. Ship the item to the provided address using a trackable service

6.3 Refunds

Refunds are processed within 5 business days after we receive and inspect your return. The refund will be issued to your original payment method. Original shipping fees are non-refundable unless the return results from our error.

7. Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us immediately at [email protected]
2. Include photos of the damage/defect
3. We’ll arrange a replacement or refund and cover all shipping costs

8. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by intellectual property laws. You may not use any content without our express written permission.

9. Liability Limitations

9.1 Product Use

You agree to use all products according to their instructions and for their intended purposes. We’re not liable for any injury or damage resulting from misuse of our products.

9.2 Website Availability

We strive to keep our website available 24/7 but can’t guarantee uninterrupted access. We’re not liable for any losses resulting from website unavailability.

9.3 General Limitation

Our total liability for any claim related to your use of our site or products is limited to the purchase price of the product in question.

10. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect, use, and protect your personal information.

11. Changes to These Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance of the new terms.

12. Governing Law

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: 82 Kirkgate, Wakefield, GB WF2L 3DN

Thank you for choosing Vango Shop for your outdoor adventure needs. We’re committed to providing quality products and excellent service to enhance your outdoor experiences.